Celebrating Two Years: e-epoxy.com Continues to Make Life Easier for Epoxy Buyers

21-Feb-2003

"e-epoxy.com is a success because it's built upon a fundamental respect for the needs of customers," says John Everett, e-epoxy.com's global leader. "Over two years ago, we asked ourselves, 'What can we do to better serve those customers who are looking for a fast, no-frills and cost-effective way to purchase epoxy resins and related products?' Our answer was the e-epoxy.com business model. The response from the market was phenomenal from day one, and we have experienced significant growth in our customer base over the past two years. Our feedback repeatedly shows us that customers truly value this modern and efficient alternative for purchasing raw materials."

Since the site's launch in 2001, more than three-quarters of sales made through the site have been by customers new to Dow looking for a new way to buy. Everett says this fact, combined with the site's cost position, demonstrates the viability of this unique purchasing channel. About 300 buyers have registered to take advantage of the site's offerings. Interestingly, more e-commerce ventures, like Xiameter.com from the Dow Corning Corporation, are following a similar approach to e-epoxy.com and experiencing comparable success.

e-epoxy.com gives purchasers 24-hour access to an online marketplace for the products and information they need to succeed. Product pricing is regularly updated on the site, and all purchasing decisions can be made online, reducing procurement time and expenses. Prices are listed in U.S. dollars, Euro, and Yen, and the complete business rules can now be viewed on-line in nine languages: English, Chinese, Japanese, Korean, German, French, Spanish, Italian and Portugese.

Customers from multiple industries have used e-epoxy.com to purchase high volume epoxy resins and related products. Those industries include: coatings and adhesives, composites, and food and pharmaceutical ingredients (users of synthetic glycerine).

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