InProcess Instruments was successfully certified for the areas of Research & Development, Manufacturing, Sales and Servicing by TÜV NORD CERT GmbH in spring 2009. For the IPI staff the certification was preceded by one year of concerted effort targeted at defining processes and procedures more precisely and adding transparency.
With the introduction of the quality management system the company wants to stay abreast of technical and customer demands and thereby satisfy the most exacting standards on product quality, service and customer focus with additional transparency, reliability and efficiency. Their goal is the further enhancement of customer satisfaction whilst providing maximum support for their staff when realising customer-specific commissions.
Wolfgang Hrosch, managing partner at InProcess Instruments explains: „Due to the dynamic growth our company has experienced over the last years, it had become indispensible to implement a quality management system, which safeguards the high quality standards of our staff and our products.”
To design and organize the Quality Management Handbook the company installed an Intranet-based online solution, which documents and updates the ongoing development of the quality management processes.