Waters Corporation announced that it is the recipient of its fifth consecutive Omega Northface ScoreboardSM Award for exceeding customer expectations in service and satisfaction during the prior calendar year. The award is administered by the Omega Management Group.
Omega's methodology measures customer satisfaction levels during the past year, based on customer input. The company surveyed 3,100 customers in 20 countries. According to Omega's research, Waters Corporation received a score of 4.0 or higher (out of a possible 5.0) in the following categories: technical support, field service, sales process, customer service and product quality.
According to Omega's research, companies with consistent high levels of service indicate "clear evidence of building customer loyalty," and that the satisfaction level "essentially locks-in profitable long-term customer relationships and significantly raises the bar" on their competitors.