Successful ISO requalification audit for Rhodia Polyamide Intermediates & Polymers European Business Units
During this audit, DNV specially commended I&P management on a 'cultural process approach' deployed throughout the company at 'process owner' level at all production sites.
DNV also noted the company's concerted efforts to listen to its customers using several channels such as product and service quality remarks, electronic customer satisfaction surveys, audits or ratings. Feedback is evaluated by 'process owners' for implementing action plans, resulting in a continuous improvement driven by customers.
In addition to passing the quality renewal audit, DNV also certified the company's Blanès production site according to ISO 14001 environmental standard in a combined ISO 9001/14001 audit.
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