Millennium Chemicals Launches Online Ordering Service

22-Mar-2002

Red Bank, New Jersey and Hunt Valley, Maryland, March 21, 2002 - Millennium Chemicals announced the launch of an on-line transaction website, Millennium Direct, for its titanium dioxide customers.

Millennium Direct provides customers with a secure environment to place orders with immediate delivery confirmation, the ability to check and change orders via a flexible search wizard, access account status and invoice details, and obtain Certificates of Analysis and copies of invoices. Railcar tracking access is also available. Links to Millennium's public website,www.millenniumchem.com, provide access to MSDS and product data sheets. Integration to Millennium's back-end SAP R/3 system is extensive, providing customers with complete information whether the orders were received by phone, fax or by Millennium Direct.

Millennium Direct is initially targeted for the Company's North American customers in the titanium dioxide business, with enhancements expected in the future. Millennium Direct was built using the mySAP Customer Relationship Management (mySAP CRMTM) solution, with technical assistance from SAP Professional Services. Accenture provided strategic consulting services for design of the site based on their chemical industry knowledge and experience and teamed with Millennium to develop and launch Millennium Direct and the public website.

"We are committed to providing solutions for our customers, whether it is improved products, more consistent quality or improved services that make it easier for the customer to do business with Millennium," explained David Vercollone, Senior VP Commercial. "With Millennium Direct, we offer a service no other titanium dioxide producer can provide -- 24/7 web-based ordering with real-time connection to our information systems."

"Since November, we've brought on numerous customer locations, including several of our major customers," commented Marty Etzel, Director -- eBusiness for Millennium. "We involved customers in the design, and the feedback from our users has been very positive regarding the ease of use and features. All customers who are connected to this service have returned to use Millennium Direct again and again. We will continue to develop eBusiness offerings to meet customers needs and streamline our internal processes."

https://www.chemeurope.com/en/news/9611/millennium-chemicals-launches-online-ordering-service.html